FAQ TS Suites Surabaya
- Do you offer an airport transfer service?
Yes we offer airport transfer at IDR 260,000,- nett / way.
- How far is the hotel from airport?
Only 25 minute (23 km) and close with toll road.
- How far is the hotel from the downtown shopping areas?
Around 15 minutes by car and we are connected with Surabaya Townsquare (Sutos).
- What are standard check-in and check-out time of the hotel?
The official Check-in and Check-out time is 2 PM local time.
- Is it possible to have early check-in at the hotel?
Yes, we can arrange based on our room availability
- Is it possible to request a late check-out?
Yes, you can stay in your room until 5 PM (our late check-out time is 5 PM).
- Do you have smoking rooms?
Yes we do have smoking room.
- Is it possible to provide extra bed in the room?
No we don’t provide extra bed.
- Do you provide bathroom with bathtub?
Yes we provide a bathtub.
- How much is the accommodation tax in Indonesia?
21% tax and services.
- How do I request adjoining / connecting rooms?
Please inform our representative during your check-in that you prefer adjoining or connecting rooms.
- What type of rooms is available in the hotel?
Premium Room, CEO Suites, and Prominent Suites.
- Is the price inclusive breakfast?
Yes the prices are inclusive all day breakfast for 2 persons.
- What are other inclusions that include on the room rates?
2 person all day breakfast, minibar replenish daily, late check-out up to 2 PM
For further inquiries please call us: 031-5631222 or email us: firstname.lastname@example.org.